PRIVACY & COOKIES POLICY
VWM Cosmetics
Last updated: 20 January 2026
VWM Cosmetics respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Mauritius Data Protection Act.
This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://vwmcosmetics.com/.
By using our website, creating an account, or placing an order, you confirm that you have read and agree to this Privacy & Cookies Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of personal data:
– Identity data: name, surname
– Contact data: billing address, shipping address, email address, phone number
– Account data: login details if you create an account
– Order data: products purchased, order history, delivery details
– Payment data: transaction references (we do NOT store full card details)
– Communication data: emails, messages, or inquiries sent to us
– Technical data: IP address, browser type, device information
– Usage data: pages visited, interactions with the website
– Cookies and tracking data (see Section 7)
2. LEGAL BASIS FOR PROCESSING (GDPR)
We process your personal data based on one or more of the following legal grounds:
– Performance of a contract (order processing and delivery)
– Compliance with legal obligations (accounting, tax, regulatory)
– Legitimate business interests (website improvement, fraud prevention)
– Your explicit consent (marketing, cookies, analytics)
You may withdraw your consent at any time where consent is the legal basis.
3. HOW WE USE YOUR INFORMATION
We use your personal data to:
– Process and fulfill orders
– Manage payments, delivery, and customer support
– Communicate with you regarding orders or inquiries
– Improve website performance and user experience
– Comply with legal and regulatory obligations
– Prevent fraud, misuse, and unauthorized access
– Send marketing communications only where consent has been given
4. PAYMENT SECURITY
All payments are processed through secure third-party payment gateways. VWM Cosmetics does not store or have access to your full credit or debit card details.
5. SHARING OF PERSONAL DATA
We do not sell, rent, or trade your personal data.
Your data may be shared only with trusted third parties such as:
– Payment service providers
– Courier and logistics partners
– Website hosting and IT service providers
– Accounting, legal, or regulatory authorities when required by law
All third parties are contractually required to protect your data.
6. DATA RETENTION
We retain personal data only for as long as necessary to:
– Fulfill the purposes outlined in this policy
– Meet accounting, tax, and legal obligations
– Resolve disputes or enforce agreements
7. COOKIES POLICY
Our website uses cookies and similar technologies to improve functionality and user experience.
Types of cookies we use:
– Strictly necessary cookies: required for website operation (cart, checkout, security)
– Functional cookies: remember user preferences
– Analytics cookies: help us understand website usage and performance
– Marketing cookies (if applicable): used only with your consent
Upon your first visit, you are presented with a cookie consent banner allowing you to:
– Accept all cookies
– Reject non-essential cookies
– Customize cookie preferences
You can change or withdraw your cookie consent at any time through your browser settings or cookie preferences.
Disabling cookies may affect certain website functionalities.
8. DATA SECURITY
We apply appropriate technical and organizational security measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.
While we take all reasonable precautions, no online system can be guaranteed to be completely secure.
9. YOUR RIGHTS UNDER GDPR
You have the right to:
– Access your personal data
– Request correction of inaccurate or incomplete data
– Request deletion of your personal data (where legally permitted)
– Restrict or object to processing
– Withdraw consent at any time
– Request data portability
To exercise any of these rights, please contact us using the details provided on our website.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. CHANGES TO THIS POLICY
We reserve the right to update this Privacy & Cookies Policy at any time. Any changes will be published on this page. Continued use of the website constitutes acceptance of the updated policy.
12. CONTACT INFORMATION
If you have any questions regarding this Privacy & Cookies Policy or how your personal data is handled, please contact us via the contact details available on https://vwmcosmetics.com/.
13. GDPR CONSENT STATEMENT
By using this website, creating an account, placing an order, or accepting cookies, you acknowledge that you have read and understood this Privacy & Cookies Policy and consent to the processing of your personal data as described herein.